blog

Job Opportunity: Venue Management/Director

Venue Management/Director

ORGANIZATIONAL OVERVIEW

The Chesapeake Arts Center (CAC) is a vibrant and affordable multi-disciplinary arts center providing arts education and literary, visual, and performing arts events. CAC is a 58,000 square foot community-driven performing arts center. With three semesters of classes, a large ceramics studio, and 70,000 visitors a year, we are the creative hub of the Brookline Park community. Our coordinated approach among students, families, businesses, county government, the public-school system, community partners, donors, and the community helps to build and sustain a safe, healthy, and thriving community. 

Anchoring the front of Chesapeake Arts Center is Hammonds Lane Theatre; a professional non-union “road house” with the ability to host graduations, concerts, theatre or dance performances, and lectures. Located at the rear of our facility is Studio 194; a small intimate space with the ability to host smaller productions, concerts, meetings or lectures, and rehearsals. The Hal Gomer Gallery is a core component of the Chesapeake Arts Center's experience, bringing artists of all disciplines to our center. And, the Chesapeake Arts Center MakerSpace is a collaborative workspace designed to enhance a hands-on learning experience, bringing technology tools unto the hands of out community, and fostering an environment for invention and play.

Our mission is to connect the arts and technology in a professional venue for the purpose of community revitalization and personal enrichment.

The environment at CAC is fast-paced, energetic, and fueled by possibility. We are poised for growth with a newly developed multi-year strategic plan, strong and well-respected Board of Directors, and motivated and competent staff team.

Please see our website for additional information: www.chesapeakearts.org

 

POSITION DESCRIPTION 

Job Summary

Manages the execution of all aspects of events from inquiry to execution of contract to include planning, day to day coordination and strategies with all departments.  Produces budget of staff and production needs to senior staff in a timely manner and adheres to budget.  Serves as meeting planning advocate and liaison to all operational departments as it pertains to all venue space at Chesapeake Arts Center, Inc. Executes all contracts, Handles Calendar, Coordinates with Production Coordinator, set up of rooms and all other services provided according to agreed contract resulting in a positive meeting experience. Advises client on current status of events and function.  Coordinates any changes necessary. Maintains program knowledge by attending planning meetings, conference calls, reviewing contracts prior to group arrival. Partners with event staff planning team to verify issues are identified and resolved. Proactively resolves potential meeting or room set issues. Utilizes available resources to meet client requests or resolve client issues. Verifies that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations.  Works with Lessee to ensure all building repairs, work orders, follow up is completed in a timely manner.  

 

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 5 years in the event management or related professional area.

OR

• Bachelor’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 5-year experience in the event management or related professional area required.

 

CORE WORK ACTIVITIES

Assisting in Event Operations

• Manages the execution of all aspects of events/conferences/meetings to include planning, day to day coordination.

• Serves as meeting planning advocate and liaison to all operational departments.

• Assists with coordination of all conference/competition groups and catering needs with all required operational departments.

• Advises client on current status of events and functions, including items pending and action items. Coordinates any changes necessary.

• Maintains program knowledge by attending planning meetings, conference calls prior to group arrival.

• Partners with Production and Event team planning team to verify issues are identified and resolved.

• Gives monthly tours of facilities for future growth.

• Resolves potential meeting or room set issues proactively.

• Utilizes available resources to meet client requests or resolve client issues.

• Verifies that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations.

 

Providing Exceptional Customer Service

• Delivers excellent customer service throughout the customer experience and encourages the same from other employees and event staff.

• Coordinates and communicates event details both verbally and in writing to the client and property operations.

• Responds to and handles client problems and complaints.

• Uses personal judgment and expertise to enhance the client experience.

• Stays available to solve problems and/or suggest alternatives to previous arrangements.

• Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.

 

MANAGEMENT COMPETENCIES

 

Leadership

Strong Leadership and interpersonal relationship skills a must.

• Adaptability- Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

• Problem Solving and Decision Making- Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.

• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams- Actively participates as a member of a team to move the team toward the completion of goals.

• Driving for Results- Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships- Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.

• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.

• Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

• Business Acumen- Understands and utilizes business information to manage everyday operations.

• Technical Acumen- Understands and utilizes professional skills and knowledge in a specific functional area to conduct.

  • Event Planning- The ability to connect with customers, detail events, upsell products and services, manage multiple customers at a given time, be detailed orientated, understand and have a working knowledge of catering and event management systems.

  • Event Services- Have a working knowledge of standards and procedures for proper meeting room and table set-ups, various meeting room and table configurations and the set-up of staging and dance flooring.

  • Basic Competencies- Fundamental competencies required for accomplishing basic work activities.

  • Basic Computer Skills- Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

  • Mathematical Reasoning- Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.

  • Oral Comprehension- Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.

  • Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.

  • Writing - Communicates effectively in writing as appropriate for the needs of the audience.

 

Key Qualifications:

  • Must embrace the mission of the Chesapeake Arts Center.

  • Strong interpersonal and writing skills.

  • Notable attention to detail, organizational and time management skills. 

  • Ability to handle multiple assignments, meet deadlines, and exhibit follow through on tasks and goals.

  • Display maturity, emotional intelligence, and a positive attitude, show concern for people and community, demonstrate presence, self-confidence, common sense, and good listening ability

  • A minimum of 3-5 years in event/and or theatrical production management, technical production, stage management, and/or production design is required.

  • Thorough working knowledge of all areas of Event Management/ theatrical production and presentation.

  • Thorough working knowledge of Microsoft Office Suite including, Word, Excel, Power Point, and Access.

  • Basic working knowledge of AutoCAD and/or Vector works is very helpful.

  • Knowledge of When to Work software for production and Calendar Programming is a plus.

Who You Are:

  • You have excellent organizational, communication and financial management skills. Supervisory experience is necessary in order to successfully and efficiently facilitate the duties of a manager in this department. Department projects and productions span from small to very large inter-department festivals, attractions, and events.

  • You have the ability to work well under pressure, and prioritize in a multi-task environment. Must be able to translate the artistic and financial concerns of the Chesapeake Arts Center while ensuring the safe and successful implementations of all sizes of events and presentations.

And all other duties assigned by the Executive Director

Physical Demands:

While performing the duties of this job, the employee is regularly required to communicate in person and on the telephone. The employee is frequently required to use hands to finger, handle, or feel in order to operate computer keyboard, office equipment, and other essential tasks. The employee is frequently required to sit, stand, walk, bend, stoop, crouch, and reach with hands and arms. This position infrequently lifts, carries, or otherwise moves and positions objects weighing up to 25 pounds.

COMPENSATION

Salaried Position to commensurate with experience – 40-52k salary range to start.

APPLICATION

Email cover letter and resume to Pamala Williams, Finance Administrator, CAC: Pwilliams@chesapeakearts.org   No phone calls please. 

Closing Date: 5:00 p.m. on Dec. 23, 2019

More blogs

Job Opportunity: Venue Management/Director

December 12, 2019

Venue Management/Director ORGANIZATIONAL OVERVIEW The Chesapeake Arts Center (CAC) is a vibrant and affordable

Read More
alt

Meet the cast of Carrie!

October 16, 2019

Carrie White is a misfit. At school, she's an outcast who's bullied by the popular crowd, and virtually invisible to everyone else. At home, s

Read More
alt

CAC Hours

Monday - Friday: 10:00 am - 6:00 pm
Saturday: 10:00 am - 12:30 pm
Sunday: Closed

Contact

P: 410-636-6597
E: info@chesapeakearts.org

Address

194 Hammonds Lane
Brooklyn Park, MD 21225

Social Media

Resources

Newsletter
Sign-up