Frequently Asked Questions

Q: Where is the CAC located?
A: 194 Hammonds Lane, Brooklyn Park, Maryland 21225. You can see the Hammonds Lane Theatre directly from Hammonds Lane. Studio 194 Theatre is located around back of building where the sign “CAC “office is located.

Q: Where can I park?
A: The Chesapeake Arts Center offers FREE parking in CAC parking lot. It’s a first come, first serve basis. Please note, if you park on the street or the surrounding neighborhood, please be aware your car could be towed.

Q: How do I purchase tickets to shows at the Chesapeake Arts Center?
A: Advanced tickets can be purchased online through www.Chesapeakearts.org or by phone at (410) 636-6597. Tickets can also be purchased in person at the Chesapeake Arts Center Box Office. The Chesapeake Arts Center Box Office hours are 10am to 6pm Tuesday – Friday. On show days, the Box Office is open 30 minutes before doors.

Q: What type of payment does The Chesapeake Arts Center accept?
A: The box office accepts Cash, Visa, or MasterCard.

Q: What is the convenience fee on the ticket?
A: Each ticket will be charged a convenience fee of $4. This fee is used to pay our Showare ticketing site, merchant fees, Box Office Staff, ticket stock, envelopes.

Q: What is your refund policy?
A: All sales are final. No refunds or exchanges unless a show is canceled or rescheduled. If the show is canceled or rescheduled, you will receive an email/ phone call from the Box Office. Within 10 days from the event being canceled, please contact the Box Office at 410-636-6597 to request a refund/exchange. Refunds will only be issued by check.

Q: How long does the Box Office stay open during a show?
A: The Box Office will be open during the show to purchase tickets for upcoming events or classes. No refund or exchanges will be honored. Tickets purchased after show has already started will be considered a valued ticket once entering the doors to venue.

Q: Where is the Will Call window?
A:
The Chesapeake Arts Center has two box offices. The Hammonds Lane Theatre Box Office is located in the main lobby. The Studio 194 Theatre Box office is located in the Main office building. When you come into the building, walk up the stairs, the box office will be located in the first door on your left. If the box office is closed, please visit the main office to purchase tickets or sign up for a class.

Q: How old do you have to be to attend shows at the Chesapeake Arts Center?
A:
Unless otherwise posted are shows is Family Friendly.

Q: Do I need ID to enter the venue?
A: An ID is only required if you plan on drinking alcohol. Not every show at the Chesapeake Arts Center will have alcohol drinks available. Because we are all-ages venue we take checking IDs very seriously. In compliance with Maryland laws, anyone 21 or older who plans on drinking alcohol will have to show a valid, non-expired, government issued photo ID. Anyone without proper ID, regardless of age, will be treated as under 21 and not allowed to buy, hold or drink alcohol. This policy is strictly enforced and any violation will result in immediate ejection from the facility.

Q: Can I smoke?
A: No. Maryland has an indoor smoking ban. The Chesapeake Arts Center is also part of the Anne Arundel County School property; please no smoking by the buildings.

Q: Does The Chesapeake Arts Center have seats? Is there wheelchair accessibility?
A:  Both venues (Hammonds Lane Theatre & Studio 194 theatre) is seated only, unless a show is advertised no seats or limited available. Both venues are General Admission only. Patrons with special needs should call (410)636-6597 in advance to make arrangements.

Q: Do you have a dress code?
A:  We have no official “dress code” for attending shows at the Chesapeake Arts Center. You must have clothes and shoes on. No weapons are allowed on the property, no personal items such as flasks, pepper spray, taser, or laser pointers allowed.

Q: Is outside food and drink allowed?
A:
Outside food and drinks or anything that could be considered dangerous or contraband will not be allowed in the building. No Food or drinks are allowed in the Theatre unless sold by the Chesapeake Arts Center.

Q: What are your policies regarding photo/video/audio?
A:
Photo and/or recording policies are at the performer’s discretion and change event to event. Professional cameras (with removable lens, etc.) are not permitted in the venue at any time. Members of the press with professional cameras must have press passes arranged in advance in order to shoot during a show.

Q: What is your policy on stage diving, crowd surfing and/or moshing?
A:
Diving, moshing and/or crowd surfing will not be tolerated and can result in ejection from an event.

Q: How do I hear about shows?
A:
Be the first to know by signing up for our email blast here on the website.  We send out weekly updates every Wednesday that include just announced shows, upcoming events, classes and contests.

Or ‘follow us’ on Twitter (@ChesapeakeArts) or ‘like’ us on Facebook. We try to keep our patrons up to speed with on sale announcements, and changes to our shows via social media.

Q: What time does the event go on? Is there an opening act?
A:
 The event times will be listed on the Chesapeake Arts Center website. Acts are always subject to change without notice.

Q: How can I rent the venue for a private function?
A
: The Chesapeake Arts Center is the perfect place to host your next event!

Visit the “About Us” section to learn more about the different rooms we have available to rent or email Julia Franklin at JFranklin@chesapeakearts.org.

 
THEATRE ETIQUETTE

Before you go inside the theatre:

Please put your cellphone or any other electronic devise on silent (iPod, Blackberries, etc.) Cameras and other recording devices are not permitted in the theatre.

Leave all food in your car, or dispose of it before entering the theatre. NO food is allowed inside the theatre. Dispose of all gum.

Visit the restroom before the performance begins. Unless there is an emergency, plan to stay seated during the performance.During the performance:

React to what’s happening on stage. Please feel free to have honest reactions to what is happening onstage. You can laugh, applaud and enjoy the performance. However, please be respectful and do not talk during the performance; it is extremely distracting to other audience members and the actors.

Wait until intermission to search through your purse, bag, or talk to others.

Do not leave early. Parking can be difficult, but leaving during the performance is disruptive to the audience and actors, unless there is an emergency.

 

Section 3:  Commitment to Ethics in the Workplace

CAC is committed to doing things right and doing the right thing.  We believe in an ethical work environment where our employees and partners are valued in the work that we do. 

“Ethics” can mean different things to different people.  In this section, we clarify what we mean by an “ethical workplace” and we expect our employees to understand our commitment – this is how we do business. 

Code of Ethics

An organization’s reputation for integrity is its most valuable asset and is directly related to the conduct of all employees. 

CAC adheres to the highest legal and ethical standards applicable in our business.  Our business is conducted in strict observance of both the letter and spirit of all applicable laws and the integrity of each staff is of utmost importance.

Even personal lives and choices can have an impact on our work.  CAC employees should conduct their personal affairs in a way that ensures that their duties and responsibilities to CAC are not jeopardized and that legal questions do not arise with respect to their affiliation or employment with CAC.

Therefore, employees must never use their position with CAC or any of our partners for private gain to advance personal interests or to obtain favors or benefits for themselves, members of their families or any other individuals, corporations or business entities.

Ethics can mean many things.  The graphic below demonstrates some of the key meanings that we want to convey when we discuss our Code of Ethics:  

Chesapeake Arts Center Grievance Procedure

This policy addresses patron complaints regarding the Chesapeake Arts Center services, materials, procedures, or policies. It is the goal of the Chesapeake Arts Center to provide the best possible service to our patrons. Chesapeake Arts Center policies and procedures have been developed to provide fair and efficient service to all individuals.

Persons who have experienced difficulties with service or who wish to question a Chesapeake Arts Center policy are welcome to discuss those concerns with the Executive Director and/or member of the Chesapeake Arts Center staff. The Executive Director and/or Chesapeake Arts Center staff will endeavor to resolve issues as quickly and fairly as possible. If an informal meeting with the Executive Director and/or Chesapeake Arts Center staff does not settle the complaint, a patron may request to enter into the Chesapeake Arts Center’s formal grievance procedure.

Patron Grievance Procedure:

Written Complaint - A patron who wishes to file a formal grievance about a Chesapeake Arts Center policy or procedure, a service, or a staff member’s conduct should submit a complaint in writing or via email to the Executive Director. The Executive Director will respond within 10 working days of the submission of the complaint. The written complaint should include the following:

  • The date of the complaint
  • The name, address, and telephone number of the person making the complaint
  • A detailed explanation of the issue
  • The date of the incident, if the complaint deals with a specific incident

Complaints about the Executive Director should be submitted to the President of the Board of Directors.

Appeal Process - If the patron is not satisfied with the response of the Executive Director, the individual may request the issues be brought before the Chesapeake Arts Center’s Board of Directors. Requests for Board consideration must be in writing and must be submitted no later than 30 days after the decision by the Executive Director. If the Board chooses to review the issue, it will be placed on the agenda of the next regularly scheduled Board meeting.

Board Review - If reviewed by the Board and the Board finds it have ample information to make a decision, the Board will render a decision at that time. Summaries of discussion at Board meetings will be recorded in the minutes as part of the public record. Board minutes are open to the public after they have been approved by the Board.

The Board may determine added information, testimony, or expert advice is needed to render a fair decision. In that case, the Board may choose to postpone the decision to the following meeting. In no event will the final decision be rendered any later than 90 days after the complaint to the Board is received by the Board President or the Director, unless an outside mediator is used.

Final Decision and Records - The decision of the Chesapeake Arts Center Board of Directors in final.

The Chesapeake Arts Center will maintain an accurate record of the action taken at each level of the complaint process.

 

CAC Hours

Monday - Friday: 10:00 am - 6:00 pm
Saturday: 10:00 am - 12:30 pm
Sunday: Closed

Contact

P: 410-636-6597
E: info@chesapeakearts.org

Address

194 Hammonds Lane
Brooklyn Park, MD 21225

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